Privacy Policy

Lucky Tiger Casino — Privacy Policy

Effective Date and Scope

This Privacy Policy governs the collection, use, storage, sharing, and protection of personal data by Lucky Tiger Casino, hereinafter referred to as “Lucky Tiger,” “the Casino,” “we,” “us,” or “our.” Lucky Tiger operates as an online casino and iGaming platform accessible to eligible players in Australia and other permitted jurisdictions. This policy applies to all individuals who visit our website, register an account, participate in any gaming activity, engage with our promotional communications, or otherwise interact with our services in any capacity.

Lucky Tiger is committed to maintaining the privacy and security of all personal information entrusted to us by our players and website visitors. We handle all personal data in accordance with applicable data protection principles, including those relevant to Australian privacy law as outlined in the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained therein. We also acknowledge our obligations under anti-money laundering legislation, know-your-customer requirements, and responsible gambling frameworks that govern iGaming operations.

By accessing or using the Lucky Tiger platform, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, you should discontinue use of our services immediately.

Operator Information and Licensing

Lucky Tiger Casino is operated under a gaming license issued by the Government of Curacao. The Curacao license authorises Lucky Tiger to provide online casino services, including but not limited to pokie games, table games, live dealer games, and other interactive gaming products. Our operations are conducted in compliance with the regulatory requirements established by the Curacao licensing authority, which includes obligations relating to player data protection, responsible gambling, anti-money laundering procedures, and fair gaming standards.

Players accessing our platform from Australia do so subject to both the regulatory framework of our Curacao license and the applicable provisions of Australian law, including the Interactive Gambling Act 2001 and the Privacy Act 1988 (Cth). Lucky Tiger takes its regulatory obligations seriously and maintains internal compliance procedures designed to meet or exceed the standards required by all applicable regulatory authorities.

Data We Collect

Personal Identification Data

When you register an account with Lucky Tiger, we collect personal identification information necessary to verify your identity and establish your account. This includes your full legal name, date of birth, residential address, nationality, email address, and telephone number. This information is required for account management purposes and is also used to conduct identity verification as part of our Know Your Customer obligations.

Payment and Financial Data

To facilitate deposits, withdrawals, and other financial transactions on our platform, we collect payment-related information. This may include credit or debit card details, bank account information, e-wallet account identifiers, transaction histories, and other financial data relevant to processing your payments. We do not store complete card numbers on our systems. Payment data is processed through encrypted and secure payment channels in compliance with applicable financial data security standards.

Know Your Customer and Verification Data

As part of our legal obligations under anti-money laundering and counter-terrorism financing regulations, we are required to conduct KYC verification for all registered players. This process may involve the collection of copies of government-issued identification documents such as passports or driver’s licences, proof of address documents such as utility bills or bank statements, and in certain circumstances, evidence of source of funds or source of wealth. These documents are processed and stored securely and are used solely for compliance verification purposes.

Technical and Behavioural Data

When you access our platform, we automatically collect certain technical information about your device and browsing activity. This includes your Internet Protocol address, browser type and version, operating system, device identifiers, referring URLs, pages visited, session duration, clickstream data, and other interaction logs. This data is collected through automated tracking technologies including cookies, web beacons, and server logs. Technical data is used for platform security, fraud detection, performance optimisation, and analytical purposes.

Communications Data

If you contact our customer support team, submit a complaint, respond to a survey, or engage with our marketing communications, we may collect and retain records of those communications, including email correspondence, live chat transcripts, and telephone call recordings where applicable. This data is used for quality assurance, dispute resolution, and service improvement purposes.

Purposes for Processing Your Data

Lucky Tiger processes personal data for the following lawful purposes:

• Account creation, verification, and ongoing management of your player account
• Processing financial transactions including deposits and withdrawals
• Conducting identity verification and KYC checks as required by law
• Performing anti-money laundering and counter-terrorism financing screening and monitoring
• Detecting, investigating, and preventing fraudulent activity, unauthorised access, and other unlawful conduct
• Complying with legal and regulatory obligations imposed by the Curacao licensing authority and applicable Australian law
• Sending you transactional communications related to your account, including security alerts and account updates
• Providing you with marketing communications, promotional offers, and bonus notifications where you have provided consent or where we have a legitimate interest in doing so
• Conducting responsible gambling monitoring and implementing player protection measures
• Improving our platform, products, and services through data analytics and performance tracking
• Resolving disputes, enforcing our Terms and Conditions, and protecting our legal rights

Legal Basis for Processing

Lucky Tiger processes your personal data on the following legal bases, consistent with applicable data protection law:

• The performance of a contract between you and Lucky Tiger, including the provision of gaming services and the management of your account
• Compliance with legal obligations to which Lucky Tiger is subject, including AML, KYC, and licensing requirements
• Legitimate interests pursued by Lucky Tiger, including fraud prevention, platform security, and service improvement, where these interests are not overridden by your fundamental rights
• Your explicit consent, particularly in relation to direct marketing communications and the use of non-essential cookies

Sharing of Personal Data

Lucky Tiger does not sell your personal data to third parties. However, we may disclose your personal data to the following categories of recipients in the circumstances described below:

• Payment service providers and financial institutions engaged to process your transactions and facilitate deposits and withdrawals on our platform
• Identity verification and KYC service providers who assist us in confirming the identity of our players and conducting document authentication
• Fraud prevention and AML screening services used to detect suspicious activity and ensure compliance with financial crime regulations
• Technology and software providers who support the operation of our platform, including hosting services, analytics providers, and customer support tools
• Regulatory and licensing authorities, including the Curacao licensing authority, where disclosure is required as part of our licensing obligations or regulatory investigations
• Law enforcement agencies, courts, and government bodies where we are legally required to disclose information pursuant to a court order, legal process, or statutory obligation
• Professional advisors including legal counsel, auditors, and compliance consultants engaged to assist with our regulatory and legal obligations

All third parties to whom we disclose personal data are required to handle that data in accordance with applicable data protection standards and are permitted to use it only for the specific purposes for which it was disclosed.

Data Retention

Lucky Tiger retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements. In accordance with AML regulations and our Curacao licensing obligations, we are required to retain certain player records and transaction data for a minimum period of five years following the conclusion of the business relationship. Where data is no longer required for any lawful purpose, it will be securely deleted or anonymised.

Your Rights as a Data Subject

Lucky Tiger respects your rights in relation to your personal data. Subject to applicable law, you have the following rights:

• The right to access a copy of the personal data we hold about you and to receive information about how it is being processed
• The right to request the correction of inaccurate or incomplete personal data held in your account
• The right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations
• The right to restrict the processing of your personal data in certain circumstances, for example where you contest the accuracy of the data or object to its use
• The right to object to the processing of your personal data where we rely on legitimate interests as our legal basis, and where your interests or fundamental rights override those legitimate interests
• The right to withdraw consent at any time where processing is based on your consent, without affecting the lawfulness of processing carried out prior to withdrawal
• The right to lodge a complaint with a relevant supervisory authority if you believe your data protection rights have been violated

To exercise any of these rights, you may contact our data protection team using the contact details provided in the Contact Us section of this policy. We will respond to all valid requests within a reasonable timeframe in accordance with our legal obligations.

Cookie Policy

What Are Cookies

Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites function efficiently and to provide information to website operators. Lucky Tiger uses cookies and similar tracking technologies on our platform for the purposes described below.

Essential Cookies

Essential cookies are strictly necessary for the operation of our platform. They enable core functionality such as user authentication, session management, account security, and access to restricted areas of the website. Without these cookies, certain features of the platform cannot be provided. Essential cookies do not require your consent and cannot be disabled through our cookie management tools.

Analytical and Performance Cookies

We use analytical cookies to collect information about how visitors use our platform, including which pages are visited most frequently, how users navigate through the site, and whether users encounter any errors. This data is used in aggregated and anonymised form to improve the performance and usability of our platform. Analytical cookies are only placed on your device where you have provided your consent through our cookie consent mechanism.

Marketing and Preference Cookies

Where you have given your consent, we may use cookies to track your preferences and deliver personalised promotional content relevant to your interests. These cookies may be placed by Lucky Tiger or by third-party advertising partners acting on our behalf. You may withdraw your consent to marketing cookies at any time by adjusting your cookie preferences through our cookie settings tool.

Data Security

Lucky Tiger implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include data encryption during transmission and storage, access controls limiting data access to authorised personnel, regular security assessments and vulnerability testing, and staff training on data protection obligations. While we take all reasonable steps to protect your data, no method of electronic transmission or storage is entirely secure, and we cannot guarantee absolute security.

International Data Transfers

Lucky Tiger may transfer your personal data to service providers and partners located outside of Australia. Where such transfers occur, we take steps to ensure that appropriate safeguards are in place to protect your data in accordance with applicable data protection law. This may include reliance on contractual protections, adequacy decisions, or other recognised transfer mechanisms.

Responsible Gambling and Data Use

Lucky Tiger is committed to promoting responsible gambling among our players. We may use your account data, gaming history, and behavioural patterns to identify indicators of problem gambling behaviour and to implement appropriate player protection measures. This may include the application of deposit limits, cooling-off periods, self-exclusion tools, and referrals to responsible gambling support services. The use of data for responsible gambling purposes is carried out in the interest of player welfare and in compliance with our licensing obligations.

Changes to This Privacy Policy

Lucky Tiger reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or regulatory requirements. Any material changes to this policy will be communicated to registered players through the platform or via email notification. The updated policy will take effect from the date indicated at the top of the document. We encourage you to review this policy periodically to stay informed about how we protect your personal data.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, you may contact our data protection team through the official contact channels available on the Lucky Tiger website. We are committed to addressing all enquiries promptly and in accordance with our legal obligations.